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The CD Baby Pledge

Our commitment, your satisfaction.

Guaranteed Turn Times:

With each designated production time, we promise your discs will be ready to ship within your selected time frame, beginning from the moment you approve your proofs. If we do fall behind schedule, you get $100 back for every day we’re late— up to $200. For projects less than 500 units, you get 10% back for every day we miss our deadline. But don’t worry, all of our manufacturing and printing is completed in-house, making us the fastest manufacturer in the business.

Satisfaction Guarantee:

Getting your discs in a timely manner is a big deal. We believe ensured quality is just as important. That’s why we also guarantee your satisfaction with your art and audio/content proofs. If you are not happy with your proofs, and choose to cancel your project, we will refund your deposit in full.

Furthermore, if your finished product does not match your proofs, within commercially accepted standards, we will replace your product at no additional charge. All of our custom-manufactured or printed products are unconditionally guaranteed against defects in quality and workmanship. If any of these products are found to be defective in quality, we will replace or repair the defective product at no additional cost to you.

To see further details and conditions relating to our Satisfaction Guarantee, please refer to the "Warranty of product, limitation of liability, and indemnification" section of our Terms and Conditions.

Our Low Price Promise:

Our Low Price Promise means you’ll never again have to choose between speed, price, or quality. CD Baby has the fastest turn times, premier quality, and the most competitive pricing in disc manufacturing. We will match any written quote on an identical CD or DVD replication package from any reputable U.S. manufacturer.

Time and time again, customers have expressed their unhappiness with a purchase from another company just to save a few bucks. We don't want the same thing to happen to you. Every product and service is completed in-house, allowing us to offer you price, quality, and speedy delivery – without compromise.

Check out more Disc Replication Package information.

Our SoundLab Guarantee:

Our SoundLab provides world-class audio mastering at prices independent musicians can afford. Our expert mastering engineers and top-quality mastering equipment will make sure your music is ready for commercial release. If you are not satisfied with our work, we will do a straight transfer of your master and you pay nothing for mastering services, guaranteed.

Hear what the SoundLab has to offer.

Our Design Studio Guarantee:

If you are using our award-winning Design Studio services and you are not satisfied with your design proofs for any reason – you pay nothing. It’s as simple as that. Ask one of our helpful product specialists for complete details.

See what our Design Studio can create for you.

LOW PRICE GUARANTEE DETAILS:
For CD or DVD Replication: We will match any written quote on an identical CD or DVD replication package from any reputable U.S. manufacturer. Product features, components, quality, and turn times must be identical. Offer is limited to new replication orders on our website. Offer not valid on short-run disc duplication, printed items, Merch, Design Studio, SoundLab, or any other non-disc replication product. Guarantee does not apply to advertising errors or misprints, special discounts, restricted offers, rebates, limited/minimum quantity or limited time offers, close-outs, liquidations, or clearances. Guarantee valid only on comparable prices as presented to CD Baby on the date of purchase. We cannot issue refunds if you locate a lower price after the date of purchase.

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